Terms & Conditions

Mark & Rose (“we”, “us”, “our”) operates this online store. These Terms form a binding agreement between you and Mark & Rose when you browse the site or complete a purchase.

We may update these Terms from time to time. The version published on this page at the time of your order applies to that order. Continued use of the site after changes constitutes acceptance of the revised Terms.

Many Mark & Rose products — including The Legacy Canvas custom stretched canvas prints and other personalized or made-to-order items — are produced specifically for you after checkout using your uploaded images, text, size, and profile selections.

Once production begins, personalized and custom canvas orders are final sale. They cannot be cancelled, returned, or refunded for change of mind, incorrect personalization choices, or preference after manufacture.

Where consumer law provides a standard cooling-off or withdrawal right (including the EU/UK 14-day right of withdrawal for distance sales), that right does not apply to goods made to the consumer’s specifications or clearly personalized. Custom canvas prints and other bespoke Mark & Rose products fall within this exemption once we start production.

If we have not yet started production, you may contact us promptly at cs@marknrose.com and we will advise whether cancellation is still possible.

When you upload an image, artwork, photograph, or other file for printing or personalization, you represent and warrant that you own all necessary rights, licences, and permissions to use that content, or that you are fully authorized by the rights holder to submit it for reproduction.

You grant Mark & Rose a limited, non-exclusive licence to use, reproduce, crop, colour-manage, and print your uploaded content solely to fulfil your order and provide related customer support.

You agree to indemnify, defend, and hold harmless Mark & Rose, its officers, employees, and partners from and against any claims, damages, losses, costs, or expenses (including reasonable legal fees) arising from alleged or actual infringement of copyright, trademark, publicity, privacy, or other rights related to content you upload.

We reserve the right to refuse or cancel any order that appears to misuse third-party content or violate applicable law.

Print quality for The Legacy Canvas and other image-based products depends on the resolution, sharpness, and quality of the source file you upload. We may review files and advise when an image appears unsuitable, but final responsibility for source quality remains with you.

Blurry, soft, pixelated, heavily compressed, or low-resolution outputs that result from inadequate source files are not eligible for refunds, remakes, or returns.

For best results, upload the highest-resolution original available. If you are unsure whether a file is suitable, contact us before ordering.

Colours displayed on your screen are rendered in RGB. Physical canvas prints are produced in a CMYK (or equivalent print) colour space on textured canvas material under studio lighting conditions that differ from device displays.

Slight colour variations between what you see on screen and the finished print are normal and expected. Such variations do not constitute a defect and are not grounds for refund or remake.

The Legacy Canvas is offered with two stretched profiles: an 8mm Gallery Profile for a refined, gallery-ready edge, and a 12mm Statement Profile for a deeper, more sculptural presence on the wall.

Profile depth, edge wrap, and overall dimensions are manufactured to the specifications selected at checkout. Please review size and profile carefully before confirming your order, as these choices are part of your custom specification.

Prices are shown in the currency selected on the site and include applicable taxes where stated at checkout. We reserve the right to correct pricing errors and to refuse or cancel orders in cases of suspected fraud, rights issues, or inability to fulfil.

Payment is processed by our payment providers (such as Stripe). An order confirmation email acknowledges receipt of your order; manufacture begins after payment is successfully captured and any required artwork checks are complete.

To the fullest extent permitted by law, Mark & Rose is not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill arising from your use of the site or products.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

These Terms are governed by the laws of Hong Kong Special Administrative Region, without regard to conflict-of-law principles, except where mandatory consumer protections in your country of residence apply and cannot be waived.

Questions about these Terms may be sent to cs@marknrose.com or via our Contact page.